1. Who you are dealing with
The consultation is provided by Dr Navindi Fernandopulle, registered medical practitioner, Sri Lanka Medical Council Reg. No. [SLMC No.], in Colombo, Sri Lanka. Payment is taken on her behalf by [Company name] Ltd, company no. [Company number], [Registered office address], United Kingdom. Consultations are provided in Sri Lanka, under the law of Sri Lanka, to patients in Sri Lanka.
2. What you are buying
A consultation of the length shown at booking, by video or in person, and a written summary. Advice only. No test, scan, procedure, medicine or treatment is included or implied. The consultation does not create a continuing doctor-patient relationship beyond the booked session and the summary, and does not replace the care of the doctor or clinic treating you.
3. What it is not for
Emergencies; anything needing an examination, scan or test; children under two; medico-legal reports or certificates. If, during the consultation, Dr Navindi Fernandopulle judges that your question cannot safely be dealt with by video, she will say so and tell you who to see. The fee is not refunded in that case unless the consultation is ended within the first [n] minutes.
4. Booking and payment
Your booking is confirmed when payment is taken. Fees are in Sri Lankan rupees and are shown before you pay. Your bank may add a charge for a card payment to a merchant outside Sri Lanka; that charge is between you and your bank.
5. Cancelling, rescheduling and refunds
More than 24 hours before the start time: cancel for a full refund, or reschedule once free of charge. Less than 24 hours before, or if you do not attend within [n] minutes of the start time: no refund. If Dr Navindi Fernandopulle cancels: a new time or a full refund, as you prefer. Refunds are made to the original card within [n] working days.
6. Being on time; technical problems
The consultation starts at the booked time and ends at the scheduled end time. If you join late the time is not extended. If a connection problem on our side prevents the consultation, you will be offered a new time or a refund. If the problem is on your side, Dr Navindi Fernandopulle will try to continue by phone; if that is not possible, the rescheduling rule in clause 5 applies.
7. Your responsibilities
Give accurate information. Tell Dr Navindi Fernandopulle about any treatment you are having. Follow up anything urgent she tells you about with the doctor who is treating you or with emergency services.
8. Information from other clinics
Dr Navindi Fernandopulle can discuss results you bring. The doctor who requested a test remains responsible for acting on it.
9. Recording and privacy
Consultations are not recorded by us. You may not record them without consent. Your information is handled as described in the privacy notice.
10. Complaints
Email [email] with "Complaint" in the subject line. You will receive a reply within [n] working days. You may also complain to the Sri Lanka Medical Council.
11. Liability
Nothing in these terms limits liability for death or personal injury caused by negligence, or anything else that cannot lawfully be limited. Dr Navindi Fernandopulle is not liable for decisions made by other doctors or clinics, or for your decision to follow or not follow advice given.
12. Changes and law
These terms apply from [launch date]. They are governed by the law of Sri Lanka.